FAQ

Frequently Asked Questions (FAQ)

1. What types of clothing can you brand?

We offer a wide range of customisable clothing, including t-shirts, polo shirts, hoodies, sweatshirts, jackets, hats, and workwear. Whether you need casual wear or professional uniforms, we have options to suit your needs.

2. What branding methods do you use?

We specialise in high-quality embroidery and printing techniques, including screen printing, heat transfer, (DTF) Direct to film and direct-to-garment (DTG) printing. The best method depends on your design, fabric type, quantity required and intended use.

3. Can I supply my own clothing for branding?

Sorry no. We no longer accept customer supplied garments. We understand the garments we use and know how to produce best quality decoration on these garments.

4. Is there a minimum order quantity?

No, we accept orders of all sizes, whether you need a single customised item or bulk orders for a business, team, or event. Discounts may be available for larger quantities.

5. Can I see a sample of my design before production?

Yes! Where applicable, we will create a digital mock-up or an embroidered sample for approval before final production. This ensures you are happy with the design before your order is completed.

6. How long does it take to receive my order?

Our standard turnaround time is 7-14 days, including production and shipping. If you need an express service, please contact us, and we’ll do our best to accommodate your request.

7. What file format do you need for my logo or design?

For the best results, we prefer high-resolution PNG, JPEG, AI, EPS, or PDF files. If you’re unsure, our design team can assist with formatting.

8. Can I order different sizes and colours within one order?

Absolutely! You can mix and match sizes, colours, and styles within your order. This flexibility ensures you get exactly what you need.

9. Do you offer discounts for bulk orders?

Yes! We offer competitive pricing and discounts for larger orders. Contact us for a custom quote based on your requirements.

10. How do I place an order?

You can place an order directly through our website or by contacting our team via email or phone. Simply choose your product, upload your design, and we’ll take care of the rest.

11. Do you offer international shipping?

Yes, we ship worldwide! Please note that international shipping times and costs may vary depending on your location.

12. What is your returns policy?

As all our products are custom-made, we only accept returns for faulty or incorrect items. Please check our Returns & Refunds Policy for more details.

13. Can you help me create a design?

Yes! Our design team can help refine your logo or create a new design if needed. Let us know your vision, and we’ll bring it to life.

14. How do I care for my branded clothing?

To maintain the quality of your branded clothing, we recommend washing inside out at low temperatures, avoiding bleach, and not tumble drying. For embroidered items, avoid excessive ironing over the design.

15. How can I contact you for further inquiries?

You can reach us via email, phone, or our contact form on the website. We’re happy to assist with any questions!